Job Description

We’re looking for a Junior to Mid-Level NDIS Administration Assistant to support an Australian NDIS provider with routine rostering, compliance administration, and coordination. This part-time virtual role is a good fit for an organized administrator with strong fundamentals; NDIS experience and familiarity with ShiftCare are preferred, but not essential if the candidate can learn the workflows quickly.

Responsibilities

Rostering and Coordination

• Update rosters and schedules in ShiftCare or other designated systems.

• Support schedule coordination and follow up on outstanding rostering-related admin.

Compliance and Records

• Assist with compliance documentation, record-keeping, tracking, and related follow-ups in line with the provider’s established processes.

• Keep records and supporting documents accurate and organized.

Communication and Reporting

• Coordinate with the team through email, ClickUp, or the client’s preferred channels, using asynchronous communication where practical.

• Provide a weekly summary of completed work and hours, and flag workflow observations or potential improvements.

• Maintain or update process notes and training documentation as workflows are confirmed.

Qualifications

• Around 1–2 years of relevant administrative experience, or equivalent demonstrated admin capability.

• Strong organization, attention to detail, reliability, and follow-through.

• NDIS rostering or compliance administration experience preferred, but not required.

• Previous experience with ShiftCare preferred; ability to learn new systems is important.

• Availability for 15–20 hours per week across 4–5 days. Flexible, asynchronous work is acceptable; Brisbane-time alignment is not required, though the role supports AEST-based workflows.

Salary

• 5 USD per hour