Job Description

We’re seeking a remote Medical Virtual Assistant to support clinics and private practices with patient-facing and administrative work. This junior-level, full-time or part-time role covers scheduling, patient communications, insurance verification, authorizations, EHR/EMR updates, billing support, and coordination with the care team. The right candidate has healthcare admin experience, communicates with empathy, and handles sensitive information carefully while working reliably from a private home workspace.

Responsibilities

Patient Support and Scheduling

• Manage appointment scheduling, confirmations, reminders, and cancellations.

• Handle patient calls, emails, and portal messages with professionalism and empathy.

Insurance and Authorizations

• Verify insurance eligibility and benefits before appointments.

• Prepare prior authorization requests and follow up on their status.

Records and Care Coordination

• Update and maintain accurate patient records in the EHR/EMR.

• Coordinate referrals, lab results, and prescription refill requests with the care team.

Billing and Confidentiality

• Support medical billing tasks such as charge entry, claim follow-ups, and payment posting, as assigned.

• Protect patient confidentiality and follow HIPAA standards in all work.

Qualifications

• At least 1 year of experience as a Medical VA, medical receptionist, or healthcare BPO professional.

• Familiarity with medical terminology and US healthcare workflows.

• Hands-on experience with at least one EHR/EMR platform, such as athenahealth, eClinicalWorks, Kareo/Tebra, DrChrono, or SimplePractice.

• Strong written and spoken English, with a calm, patient-first phone manner.

• Strong attention to detail when handling patient and insurance information.

• Reliable internet, a backup power plan, and a quiet, private workspace.

• Available for remote full-time or part-time work.

Preferred

• HIPAA certification, a nursing or allied health background, experience with insurance verification or revenue cycle management (RCM), and comfort working US time zones.

Salary

• 5 USD per hour